Covenant HealthCare Expands Use of AI to Reduce Medication History Errors by 89%
When the Coronavirus Pandemic Limited In-Person Interviews, Technology Filled in the Gaps
When the coronavirus pandemic hit Michigan in the spring of 2020, pharmacy leaders at Covenant HealthCare realized they needed a new patient intake process. It was vital to gather medication history from patients arriving at the Emergency Department (ED) to avoid adverse drug events (ADEs), but in-person interviews by pharmacists would risk exposing staff and patients to the virus.
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“With SmartSig, we saw a 14% gain in our throughput, and our sig accuracy is at 93%. I have been doing this [work] going on six years, and if you would have told me six years ago we would have 93% accuracy from a database for home medications, I would have probably looked at you like you were a little bit nuts.”
— Rebecca Sulfridge, Pharm.D., Clinical Pharmacist Specialist, Emergency Medicine, Covenant HealthCare
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